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Past rants...

Spam - and not the kind you eat!

Why is it an e-mail address I have not used for anyone other than family gets spam?  I hate spam - both kinds!  I absolutely hate getting something in my in box I didn't ask for, am not interested in, will never buy, but somehow this bright spark thinks I'm going to fall for it?

I read the other day that AOL is going to charge companies who send spam a penny for each one.  Leave it to AOL to figure out a way of not only exploiting their user base but make a nice profit from the spammers as well.  Their well known acronym says it all and if you are on AOL well sorry but that's how I feel.  My best friend uses them and honestly I don't know why.  I would live without the Internet if my only choice was AOL as an ISP. 

I suppose on the surface of it this sounds like a sensible idea to charge the spammers a cost for accepting their e-mail rather than having to fight it not to get past their gateways.  But will the users have any say?  I mean at the end of the day they pay AOL for a service and I'm not sure sure they'd like to know that because someone was willing to pony up a penny for some spam that they have to accept it in their in box and know they paid for that privilege?!?

'Ummm, Excuse me?'

For my secondment I've had to take the train to Chelmsford.  It isn't a long journey - a bit over an hour depending on how and when I catch the connecting train at Shenfield.  But what irks me so early in the morning is that to get out of the train at Shenfield I have to literally fight my way off the train.  Sort of like when you are getting into or out of the elevator.  Someone is always wanting to get on when you are getting of - as if the elevator was their own and gosh you are just in the way!

I mean I have to get off before you can get on - I'm going to be like that.  Firstly, I was there first and secondly it's cOuRtEsY!  Yeah, that little word that means so much!  NOT!  It's common courtesy to allow those alighting the train to get off first.  I cannot believe how many mornings I have to squeeze pass people who want to get on the train and hope perhaps they'll find a seat.  Good luck - you have only two stops before Liverpool Street and the train filled up back in Wickford!  So where is the rush to stand?  I think you can clear a path and allow those of us departing to exit first before you get on.  Besides my seat which I did have has now been taken over by Mr. Speedy Gonzalez who would never dream of giving up his seat to an elderly person or someone pregnant or God forbid a woman!  I bet he doesn't move that fast for anything - not even sex!  But leave a seat empty and he's all over it.  Mind you I can't blame him - at great expense he buys a ticket and for that luxury the train companies 'might' provide a seat but one is not 'guaranteed'.  So thanks for paying and off you go says the train company.  

I suppose my point is to be courteous on the train.  Don't talk loudly on the phone (another pet hate!), don't block the doors so that no one can get off, allow people to alight without invading their personal space, etc.  It would make the journey a bit less hassle free, what joy!

'Beep, Beep'

I think it is great that we now have the technology to allow people who can't walk the ability to become mobile.  But what I have a problem with is when they feel they can be just as inconsiderate as drivers on the road.  I walk to work and pretty much do most of my walking around the town (only put 750 miles on the car last year!) and it seems these scooters are everywhere I am.  

The other day I'm in a car park (on the sidewalk - not in a space!) fixing my nanny cart and all of a sudden I'm blasted by the 'Beep, Beep' sound.  It's some lady who when I look up asks if I can get out of her way.  Now I wasn't loafing there for my health, I was trying to fix my nanny cart so it wouldn't topple over and I'm wondering what the heck?!?  So what did I do?  I went on fixing my cart and said I'd move when I can get the cart to move.  It also seems I'm always just one hair away from being mowed down by these speedy riders because I think they believe they can flee the scene faster than one can walk.

It seems that people have become more anonymous to others while on the sidewalk.  They feel that they can do anything so long as they aren't caught or taken to task for their in indiscretion.  Perhaps it is just me but the niceties of the sidewalk can come back any day!  The days when men were always on the side of the road when walking with a lady or passing one on the street, the smiling to the stranger, the dismounting of bikes and such to avoid running into people (and don't get me started on that one!).  Something's change for the better and others don't.  You guess which is which!

'Living it large on the reduced aisle'

I am often surprised when I find people who say 'I can't afford that'.  I can't afford everything either (shocker eh?) but I try to have what I want in a reasonable way.  I was watching a program a while ago about this lady who was trying to feed an army of kids and who said she couldn't do it for under £30.00 a meal.  

So my first thought was 'I guess you don't buy reduced goods then do you??'  It's no secret I buy reduced goods.  If I see chocolate (and I'm not talking crap chocolate but 70% cocoa solids kind!) reduced and know I'm going to be melting it down in a cake or something else then I scoop.  That then gets made into a cake or brownies.  

I could feed that army for £30.00 for a week the way I shop!  The other day I got ricotta cheese reduced (£0.50p a carton).  Already had eggs (again reduced) at home so bought some spinach.  I then proceeded to make homemade pasta, and made a ricotta/spinach filling.  I also was fortunate to find a packet of fresh mozzarella (reduced at £0.45p) and that went on top.  So how much did this lavish feast cost me?  Well even if I didn't have the eggs and had to buy new those are only £0.15 each and I used 4.  I got two cartons of ricotta, that's £1.00.  The mozzarella cost £0.45.  The flour for the pasta was 400 grams - about £0.50 (it's organic and type 'OO').  The pasta sauce small jar was £0.79.  So grand total £3.34 and that meal was enough for four portions so that's £0.835 pence a portion.  Now fair enough not everyone is going to make their own pasta.  I find it isn't that hard and most of the time is spent waiting for the gluten to develop.  The food processor does the hard work.  All I have to do is push it through the pasta roller.  

Now to prove my point to feed an army (this family was about 12 I'd say) it would cost me just a tenner for all that lot.  So perhaps I better get that job because for 1.5 hours of work (this includes cleaning up and preparing the dinner!) I'd pocket £20.00 and be whistling Dixie all the way home.  I might even feel generous enough to throw in a salad and perhaps a loaf of homemade bread.  Hmmm...new direction for me or what? =)

OK, rant over - I feel better do you? Let me know (e-mail address on index page)  if you have a different view.

'Hey can you make the net go faster?'

This is a common complaint I get at work.  No surprise really, we've only got a 100 meg connection for each computer yet it still isn't fast enough.  So when I'm up and around the library and at the desk and someone comes over and asks me can I make it go faster my usual response is that I can't do much about it, sorry.  

But what I'd really like to do is install a big wheel of some kind that I can crank so that when they ask this I can quietly walk up to it and give it a few twirls and say 'There - is that any better?!'  Or how about a buzzer type thing that makes a loud racket and push that a few times (perhaps a few people groaning and whips snapping in the air - or on someone might enhance the effect!) and see if that helps some.  

Honestly, what do they expect me to do?  I don't own the Internet no one does.  It grew out of a government experiment and it just caught on.  There are lots of links and lots of people now on-line all at their computer wondering what the problem is.  Fact is it illustrates just how anyone who knows how to work a mouse can find themselves on-line.  Instead of knowing how it works which is where the beauty lays they think it's a service like McDummy's and it comes out in 60 second bursts!

They call the M-25 the great circular car park for London, I'm beginning to wonder what the web is now like?  I can remember the days when it was down like a shot and it didn't take long to get a web page to display.  Now I spend ages downloading a bunch of rubbish that some 'web-designer' thought was cool and really he/she (won't be sexist on this one!) needs a new pair of glasses because all I want to say is 'What were you thinking?'  In fact now if I can't get the page to load in a decent amount of time I click off and find what I want elsewhere.  

Now I leave the flashing logos, the 5 minute flash intro you had planned for me that downloads in 10 minutes, etc.  I don't have that kind of time - if you do great but I'm out here to find something of interest for school, home, etc.  But think about this - what in essence you have done is scare away a customer.  Hmmm..this has gotten off topic but you get my point. =)

Anyway, to answer your question no I can't make it go faster but I sure wish I could get that wheel - I think it would be a hoot.  Don't you? =)

OK, rant over - I feel better do you? Let me know (e-mail address on index page)  if you have a different view.

Passing the Buck

I often wonder why people work.  I mean I know I work to make some money to pay for things that I like, say a roof over my head, food on the table, etc.  This then brings me back to why do you work?  When all evidence shows me you don't want to work.  

Why ask this you wonder?  Well it comes back to an earlier rant of customer service to a certain extent.  When working I give it my all, if I don't know how to do something I find someone who does.  But again that brings me back to why do you work?  I know I'm getting pedantic now but bear with me.  It seems everyone that I come into contact with lately passes the buck.  If I for instance, call someone about a problem that I know I can't fix (and this is not because I haven't given it a shot or many shots!!) they then say something like 'Oh do this and this' when I know that won't work.  Simply because you weren't listening to me when describing my problem in the first place - I've already tried that!  Then the story comes out that I know more than you and well you have to 'work' on that problem and will get back to me. 

So I wonder why do you show up only to pass the buck and still keep your job?  I know if I did that I wouldn't be so lucky - yet others all around me do this and they keep their jobs and even get promoted!  

I suppose I want to know how you live with yourself knowing you went to work but didn't really work?  I must admit it baffles me and if anyone has an answer I'd really like to know (e-mail address on index page).  

I suppose I have always had a 'work hard' ethic and I probably can be faulted for over-communication but in this day in age when people can't pick up the phone to say they are going to be late, my over-communication of something you already knew about pales in comparison.  In every job I've ever worked at I've endeavoured to do the best I can.  If there's something I can't fix I say so, I then give alternatives to how it can be fixed, repaired, whatever the case may be.  

I guess I just get frustrated by the others who say 'Whoa, that was hard work' and I'm thinking you don't even have a clue!  

OK, rant over - I feel better do you? Let me know (e-mail address on index page) if you have a different view.

Retaliation

Why must people be nasty and retaliate when they feel slighted?  What brings this about you ask?  Well it's no secret I do occasionally shop on eBay to get things that I want, need, or as presents when they are something special and cheap.  

So to my surprise after leaving neutral feedback on a seller I got a negative retaliatory feedback left for me.  No, I don't care so much but why do sellers feel justified in holding this over your head?  I mean are you that upset that I gave you a neutral for not getting what I paid for?  I kept my end of the bargain.  I contacted them in the appropriate time, paid and dutifully waited for my goods to arrive - 2 months.  No goods, so I left neutral feedback for what I felt was justified.  

I mean I can't praise them for taking my money can I?  I suppose I could have said "Praise: Thank you for taking my money, oops no goods but hey thanks!"  At the end of the day posting a negative was just being pure mean and spiteful.  I didn't think that their feedback rating should go up and I felt it was my duty to say, hey paid but item never showed.  I also mentioned they were disorganised, which wasn't a lie.  After a month with no contact I asked about my item.  Only to be told they hadn't received payment for it.  Only to reply back with proof that the cheque had cleared my account.  To me that is disorganised to not know who has paid you and who hasn't.  Airmail no matter where you live doesn't take two  months to arrive (well if you are in the outer reaches of Mongolia it might!).  

I use feedback extensively when purchasing items.  It tells me a lot and if you can read between the lines (since 80 characters isn't a lot to vent your frustrations)  you can be quite imaginative.  I've only left a handful of negative feedbacks for my time on eBay.  This is because they had to be super bad to garner that sort of posting.  But to just go around giving it because you felt slighted when I told the truth, well that says it all doesn't it?  To add insult to injury to give a negative when I kept my end of the agreement as well!  Enough said.

OK, rant over - I feel better do you? Let me know (e-mail address on index page) if you have a different view.

Stop Littering

I was walking to work today and saw someone just be a litterbug - looking straight at me as they threw down their garbage.  It made me wonder 'Why did you do that?'  

What I really want to know is the why of it all.  From a simple cigarette butt to food wrappers and beyond.  Firstly, the cigarette butts are not bio-degradable.  So throwing these down means you are polluting the local environment.   Imagine all those butts piled up - I wonder how many miles they would be?  I don't care if you want to smoke - just don't leave your butts about.  

As for food wrappers and the like - you've obviously made a decision to buy take away.  But when you're done make sure you've thrown it away correctly and not down on the ground (or the floor as the Brits say).  This doesn't (contrary to popular opinion) keep the street sweeper in business.  You just make more work for him and I can guarantee someday there won't be a person doing that job - what then?  

I'm not perfect - no one is but can't you please keep your garbage to yourself until you've reached a proper receptacle?  I know I'd appreciate your thoughtfulness and I'm sure the Earth would too. =)

OK, rant over - I feel better do you? Let me know (e-mail address on index page) if you have a different view. 

Remove that sticker - or my pet peeve of the day!

OK, I'm not the most jazzy dresser by any stretch of the imagination but I do have my own style. However, I do wonder what are people thinking?  So imagine my surprise when I see a picture of Princess Diana in some book talking with her friends and there we see some chick with the tags still stuck to the bottom of her shoes - and not just one shoe I might add but both!! Surely this is a picture for the fashion Glamour Dos and Don'ts page. 

Now this has been a pet peeve of mine for ages. Why first of all, do they stick them there? But secondly why can you not remove them? It takes only a minute or do you think that people who look to the ground need to see that God awful white sticker that tells us how much you paid for those shoes? 

Perhaps it is just me - and it must be but this is my forum to air my rants so I'll air this one. I won't reproduce the image here - don't want to tread on any one's copyright but next time your walking down the street notice the shoes and see how many white stickers you find. You might be surprised! 

OK, rant over - I feel better do you? Let me know (e-mail address on index page) if you have a different view. 

Oh why must people be thoughtless and rude on-line?

This rant won't be anything new to people who have been around the block a few times but I must get it off my chest! Why must people be rude and thoughtless on-line? 
 
Recently in my school conferences people have placed inappropriate comments. This makes it very difficult to concentrate on what I'm really here for - to learn. What I do learn is that life seldom changes except the faces and names. People tend not to surprise me any more because for the most part they all seem to have the same complaint. Someone else has a different opinion or side of view and *wham* they are instantly put on the spot for everyone to take a pot shot at. 

What I wonder is where is all that Netiquette we learned in T171? Gone out the window I'm afraid. It's one thing to read it, another to write a paper on it and get a good grade because we 'learned' something from it, and it is quite another to practice it. For those who didn't take the course - as the law often points out ignorance isn't an excuse for not knowing the rules. 

One particular thread could have been avoided all together if people only did what the first rule of the Internet is and that's called RTFM. I'm sure those used to the net speak of today will know what it means and those that don't, mail me (e-mail address on index page). I'll only be too happy to tell you. 

Don't get me wrong, I like a good debate but when people start saying things like "I don't have enough time to waste on this thread", or "Please don't tell us how far you are!", etc., I begin to wonder just how supportive a person are you? The beauty of the OU is that everyone is different.  Let me say that again, everyone is different. Shocker isn't it? 
 
We each come to this place with different ideas, skills, talents, knowledge, humour, etc. Instead of attacking it and more importantly attacking people, why not enjoy this vast resource that is on tap. Learn from these people even if you think you've nothing to learn. I'm sure you'll surprise yourself - that is if your open minded enough. 

OK rant over. I feel better do you? Let me know (e-mail address on index page) if you have a different view. 

Why is customer service so bad at times?

Maybe its because I'm American I expect a different level of customer service than what I currently get at times in England. Or maybe it is because I've worked in customer service industries that I know how to identify who they are and how to best serve them. 

What I do know is that by and large the work ethic in this country is *very* different from Americans. Americans tend to work 24/7 where most English know what a weekend is. However to this spoilt American it can at times be a pain in the behind. But I've gotten used to the shops closing at half five, the lights being turned out in a store to let you know its time for you to leave, and Sundays are really for lying in rather than hitting the malls. 

What I can't stand though, is when you've taken the time to arrange an appointment with someone be it they come to your house or you go to them and through ESP you are to know they aren't going to come, can't speak to you right now or heaven forbid they called in sick and no one bothered to call and let you know. 

Excuse me for pointing this out but are you in business to make money or piss people off? If it is the former then have some consideration and customer service skills. Make that call to say you're running behind or simply can't make it today can we re-schedule? Remember the phone has been invented and this country has the highest saturation of mobile phone users. If it's the latter then you might want to get a rain coat because I might start pissing off (perhaps on?!) a few people of my own! 

UPDATE: Well it seems not much has changed since I wrote this rant.  People constantly are using the holiday period to either get out of work or as an excuse as to why they haven't gotten around to doing something.  Let me clue you in here - it COMES EVERY YEAR!  Yes, I'm shouting for those deaf people who seem to think a three day actual holiday is their personal month for no work.  I work hard, I expect the same from those I pay - yes shocker isn't it?  I pay you, you work.  I am not asking for anything unreasonable here.  You provide a service (or at least you say you do!) you then come to my home and are then expected to provide it.  I pay you, simple as that.  But it seems things rarely change and I'm thinking of going into business myself.  I'll call it 'Pissing People Off' - well at least I'm honest in what I'm providing.  I could call myself a plumber, electrician, store clerk, and countless other things, but you get my point.  

OK rant over. I feel better do you? Let me know (e-mail address on index page) if you have a different view. 

Why is the mail so slow around here?

I've been told its not just me, our mail is slow. I can at times get an airmail letter from the States in three days yet to reverse the process can take minimum 7 days sometimes 10! Why is this? We are suppose to have two deliveries a day. However we are lucky at times to get one a week! When the mail finally does come its been through a war zone (mail folded into new and different origami patterns, ripped to shreds by goodness knows what) or worse there is so much the mail person has to ring the bell for me to take it as it won't fit through the letter box (and you can always be guaranteed that this is at 7 am on a Saturday morning!). 

Calling and complaining to Customer Services yields even slower mail delivery. Is that retribution for making a complaint? Sometimes I do admit it gets slightly better but it then slacks off and we again hit bottom.  

Also what is it with Parcel Force? These people try you once and then hold your package for three weeks then return to sender without notifying you it was even here. You might think "oh once in a lifetime" this might happen but no not with me. It's happened more than three times. I must have bad mail karma is all I can say. 

I'm assured that the mail symptoms are particular to this area but it truly makes me wonder. I'll never again complain about the USPS again that's for sure! 

UPDATE: 

We recently had to send a chair that we sold on eBay. It of course went via Parcel Force - but took 11 days to go a distance of a 2 hour drive by car. Now that's service!  

OK rant over. I feel better do you? Let me know (e-mail address on index page) if you have a different view. 

24/7 Shopping?

OK, I admit I'm spoiled. I'm American I expect things to be open whenever I need something but I've lived in England now nearly 3 years so I'm used to less shopping time.  

What does amaze me though is that the English have rather taken to shopping. Last week after one of my tutorials, we were going pass Tesco, so we stopped for a few bits. Well it was nearly 22.30 at night and the parking lot was quite full I must say. And I won't even get started on the lines inside! 

How did people in this country survive before Tesco going 24 hours?  I just found it amazing that there wasn't something like this when I first came three years ago yet now the uptake of their service is so great. 

And by the way what kind of store promotes 24 hour shopping but closes at 10 pm Saturday and is open only 11-4 pm on Sundays as 24 hour shopping? But that's another rant isn't it? =) 

OK rant over. I feel better do you? Let me know (e-mail address on index page) if you have a different view. 

Rude People

Is it me or are people getting ruder? I try to be nice as my mother taught me but I can't stand people who are just plain rude. I once saw an experiment (I think it was on Oprah) of someone holding the door open for others. The person rarely got thanked for doing the nice deed. 

I know exactly how it feels. I endlessly hold the door open for older people, mothers, etc. However, the word "Thank you" doesn't seem to come out of their mouths. I must admit I get it occasionally but shouldn't it be every time? I wonder how people can get on in life without those two simple words, which when said mean the world to another. 

You might think 'I've never had that problem' however, I challenge you to do an experiment. Go to your local mall and just open the door when people come through. See how many thank you's you get. You might be surprised! 

Oh and I won't even get on the subject of people who cut the queue or refuse to move over when walking down the street. 

UPDATE: 

Recently, I got an e-mail from David who suggests three things, that you stand still this will have the effect of making the person avoid you, or this will force them to halt themselves, or they will collide with you. I think I'm going to try this myself. Stay tuned I'll let you know the results. 

I've found the standing still part works! It makes them move around you and frankly I don't think they know what to do when confronted in this manner.   Hmmmm...food for thought. =) 

OK rant over. I feel better do you? Let me know (e-mail address on index page) if you have a different view. 

Bait 'n Switch

What is it about stores that advertise a product for sale then have no supply of said product? Do they think consumers aren't aware enough to know when they are being scammed? 

Don't you hate it when you see something for sale at a great price and then head out for that "must have" trinket only to find a sales person say 'Sorry that item is all sold out'. I mean yes they can truly have a great product and sure it could have all been sold prior to you arrival however, we know the more likely story. They had only three in stock and that was it. However, if you'd like to step this way we can show you an even better product at an even more ridiculous price. 

Care to fall for that one? This happened recently to Ghislaine and it has happened to me a number of times, how about you? 

OK rant over. I feel better do you? Let me know (e-mail address on index page) if you have a different view.

Americanism Everywhere

OK, now its no secret I'm an American. But it does amaze me that everyone follows the American. It seems to me if you want to have your own identity as a society it shouldn't be with "American style" slapped all over it. I mean does that truly sell better? Does buying it make you think 'Hey I'm becoming more American' by purchasing this product? 

I get the impression that most people don't like Americans. We're too loud, obnoxious, etc., etc. This I take offense to. This is lumping everyone into a category without looking at them on a case by case basis. Remember that saying judging a book by its cover! 

Case in point, I was having a cake made and wanted a certain colour for the icing. I wanted pink for the colour, but I didn't want a garish pink but rather a soft one. It surprised the baker as she commented that most American's wanted the rather hotter shades of pink. I thought to myself odd comment because everyone is I'm sure different and isn't there some English person who would want the colour like mine and some who would like it hot pink? To each his own but to lump me into a category is something I don't like. 

I could say a lot of things about other cultures that wouldn't be true but it seems its acceptable to make general remarks about American society that you've only read about, saw in a movie, or experienced for a brief holiday. 

I think there are some great things about America and there are also some really bad things too. No society is perfect. In each one we must accept things we don't like. We must also try to change the things we can. I do this daily in my life, do you? 

OK rant over. I feel better do you? Let me know (e-mail address on index page) if you have a different view. 

Different Views

Not smartly dressed? Then no customer service for you! 

My friend from Luxembourg, Ghislaine, says customer service isn't that great there either. If you're not smartly dressed your looked down upon.  I know this is true here in England as well. A friend of mine who doesn't shave very often (due to sensitive skin) has an awful time. He might be a bit scruffy at times but do people really consider other alternatives or do they just jump to conclusions about the person? Remember the old wives tale 'not to judge a book by its cover'. It didn't get to be a saying for nothing! Thanks Ghislaine for the comment! 

Revised: 23 April 2006.

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